We gather different types of information depending on how you interact with our competitive analysis services. Most of it comes directly from you when you sign up, contact us, or use our tools.

Personal Details You Provide

When you create an account or get in touch, we collect:

• Your name and email address
• Company name and business details
• Phone number if you choose to share it
• Billing information when you purchase services
• Any other information you include in messages or forms

Technical Data We Automatically Collect

Like most websites, we automatically gather some technical details when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this to improve performance and spot any issues quickly.

Usage Information

We track which features you use, which reports you generate, and how you interact with our competitive analysis tools. This helps us understand what's working and what needs improvement. We don't share this with anyone outside zenquarivio without your permission.

Everything we collect serves a specific purpose. We're not in the business of hoarding data or using it for unrelated marketing.

We'll occasionally send you updates about new features or improvements, but you can opt out of these messages anytime. Service-related emails about your account or billing will still come through since they're necessary.

We keep your information within zenquarivio as much as possible. There are a few situations where we work with external partners, but we're careful about who we trust.

Service Providers We Work With

Some tasks require specialized tools or services. We share limited data with:

• Payment processors for handling transactions securely
• Cloud hosting providers where our servers run
• Email service providers for sending notifications
• Analytics tools that help us understand site performance

Legal Requirements

Sometimes we're legally required to share information with Australian authorities or law enforcement. This only happens when we receive a valid legal request, and we'll notify you unless we're prohibited from doing so.

Australian privacy law gives you several rights regarding your personal information. We make it straightforward to exercise these rights.

What You Can Do

• Access your personal information and request a copy of everything we hold
• Correct inaccurate or outdated information in your account
• Request deletion of your account and associated data
• Object to certain types of processing or ask us to restrict how we use your data
• Download your data in a portable format
• Withdraw consent for optional data processing activities

To exercise any of these rights, send us an email at help@zenquarivio.com. We'll respond within 30 days with either the information you requested or an explanation if we can't fulfill your request for legal or operational reasons.

Complaints and Concerns

If you're unhappy with how we've handled your information, let us know first so we can try to resolve it. You also have the right to lodge a complaint with the Office of the Australian Information Commissioner if you believe we've breached privacy laws.

Protecting your information is something we take seriously. We use multiple layers of security to prevent unauthorized access, disclosure, or loss.

Technical Safeguards

Our systems use encryption for data transmission and storage. Access to personal information is restricted to employees who need it for their work, and they're trained on privacy requirements. We regularly review our security practices and update them as needed.

Physical and Administrative Controls

Our servers are housed in secure facilities with restricted access. We maintain strict policies around who can access what data and monitor for suspicious activity. Regular backups ensure we can recover your information if something goes wrong.

Despite our efforts, no system is completely immune to breaches. If we experience a security incident affecting your data, we'll notify you promptly and explain what happened, what information was involved, and what steps we're taking.

We don't keep your information longer than necessary. How long we retain data depends on its purpose and legal requirements.

Active Accounts

While your account is active, we keep your information to provide services. This includes your profile details, usage history, and any reports you've generated.

After Account Closure

When you close your account, we delete most personal information within 90 days. Some data must be retained longer for legal or financial reasons—like transaction records for tax purposes. Australian law requires us to keep certain financial records for seven years.

Our website uses cookies and similar technologies to function properly and improve your experience. You have control over most of these.

Types of Cookies We Use

Essential cookies keep you logged in and remember your preferences. These are necessary for the site to work. Analytics cookies help us understand how people use our site so we can make improvements. You can disable these through your browser settings without affecting core functionality.

We don't use advertising cookies or share cookie data with advertising networks. The tracking we do is strictly for improving our own services.

zenquarivio primarily operates in Australia, and we store most data on servers located here. Some of our service providers have infrastructure outside Australia, which means your information might be transferred internationally.

When we transfer data overseas, we ensure appropriate safeguards are in place. This includes contractual protections and verifying that recipient countries have adequate privacy laws. You can ask us for specific details about where your data is stored if you're curious.

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website.

The date at the top of this policy shows when it was last revised. Continuing to use our services after changes take effect means you accept the updated policy. If you don't agree with changes, you can close your account.